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Sales Terms and Conditions

Sales Terms and Conditions

SpecTiles will not process any orders until such time as the client has signed this document, the quotation, the Tiling Procedures, and the necessary payments been made.


All cash sales require an 80% deposit payable by time of order and balance on arrival of tiles in Windhoek. A 70% non-refundable deposit is required for all special import product orders with the outstanding balance payable on arrival of goods in our warehouse.  


Ownership of the goods remains vested in SpecTiles until such time as the full purchase price has been paid.


  • Normal order delivery time to Windhoek: +- 7-14 working days (Ex Stock Cape Town or Johannesburg). SpecTiles make use of external transport companies to deliver goods to Windhoek and as such SpecTiles will try their best to keep by their promised delivery times.
  • Import Periods are estimated at an average of between 8 – 12 weeks from date of official order. SpecTiles cannot guarantee or commit to this or any shorter period due to the volatile and uncertain nature of the shipping industry and various other acts of God.


  • SpecTiles deliver tiles in Windhoek only. This does not include Elisenheim, Finkenstein, Regenstein, Omeya or Brakwater.
  • On request, SpecTiles will gladly assist you with a transport quotation, for delivery of tiles to building sites or towns outside of Windhoek.  


Please note that all quotations are valid for 48 hours.


SpecTiles reserves the right to change any quoted prices without prior or written notice, specifically products that are specified import products and are affected by any currency and or shipping costs fluctuations.


The order and the product prices are only deemed confirmed and irrevocable once the sales order is signed and deposit has been paid.


Hereby I/WE accepts receipt of TAL Goldstar 6 Hour Datasheet and application specifications. Tal Goldstar is to be used for all porcelain tiles. Clients unsure of fixing and grouting procedures are requested to ask their consultant for advice prior to tiling commencement to avoid incorrect installation. It is and will remain the responsibility of the client to ensure that his/her assigned contractor or tiler for their building project is well informed about the tile installation process. No claims will be honoured for tiles already installed.


  • Please be aware that orders could include varied shades and sizes. Clients are to check this prior to installation as no claims for tiles already installed will be accepted.
  • Clients are advised that floors, particularly polished tiles, are to be protected during the construction process and no claims of “stains” and/or abuse will be accepted after installation.
  • Continuity of tiles can never be guaranteed as the manufacturers only produce products on regular demand and will from time to time discontinue production at their discretion and SpecTiles cannot be held liable for such.
  • Sample tiles issued are indicative of colour and shade and may vary in many instances from last production.





  1. Check all pallets/boxes – that what was Purchased was correctly invoiced and delivered or received, in terms of quantity and quality
  2. Check all references on the boxes are the same with regard productions dates (if there is one) as well as Calibre and shading/tonality.
  3. Check that sufficient product has been purchased to complete the whole job, inclusive of cuttings, breakages, and waste. SpecTiles cannot be held liable for shortages as new Batches may have arrived or that the Manufacturer between the time the tiles have been purchased and the time of the tiling job has discontinued the product.
  4. Check that the Standard of product purchased is suitable for the job application (E.g. PEI and MOHS ratings/ Wall tiles not to be put onto floors. Domestic type products not to be used on High Traffic areas, Porous products not to be used in areas where there is Frost or freezing conditions.)
  5. Check that there is sufficient Proper/Lighting on site as per SABS Specification 0107.1996 – Para 7.2.7
  6. Allow an appropriate curing/drying time for “green” cement screeds, plastered walls or slabs before tiling can commence. 28 Days is generally the accepted period after cement has been laid.



  1. Physically open 7-10 boxes randomly (not necessarily all from one pallet) and check the physical/Patent/ obvious defects.
  2. Check all tiles conform to Norms/Standards/Specifications (E.g. SABS, DIN, E. Norms etc.) with regards to Warping, size variation, Dishing or Bowing (Only applicable to 1st Grade products)
  3. Check if Colour / Tonality are an acceptable mix before fixing as No claims will be entertained. If tiles have been laid / fixed – these will have been deemed acceptable to lay by the Professional Tile Fixer or Purchaser.
  4. Check that 95% of each one m² of tiles, have no visible defects from approx. 1.0-metre-high above ground level whether tiles have been randomly / loosely laid out for inspection.
  5. If all checks have been carried out correctly and found acceptable, only then can tiling commence.



  1. Plan Tiling and layout carefully – Check where there are or should be movement or expansion joints. Check where the cuttings should be (in less conspicuous areas) Check vertical and horizontal levels of walls and floors for straightness.
  2. Prepare the floor properly for either Mortar of Adhesive fixing methods. (As per Manufacturer’s instructions or SABS 0107.1996 Code of Practices) Ensure no contaminates exist on surfaces to be tiled that will prevent proper adhesion of tiles. (E.g. Old Painted or Bitumen surfaces)
  3. Check that correct Adhesives are used – Porcelain or Fully vitrified tiles require more bond strength than semi vitrified or non-vitrified tiles.
  4. Use skilled Tilers / Fixers, using proper / appropriate cutting and laying tools – these may differ to the type of product being laid and thickness thereof.
  5. Do not use “spot method” of tiling while using adhesives of mortar.
  6. Do not walk on tiles during curing / drying process – this will cause irregular movement of tiles causing irregular lines and surface finish.



  1. Allow sufficient time after fixing tiles for the drying process of mortar or adhesive fix, before grouting, allowing for possible efflorescence.
  2. Clean floors and walls thoroughly continuously during tiling and immediately after grouting.
  3. Ensure floors are protected from Sand or Abrasive materials (such as Cement residue from either mortar or grouts) as well as heavy machinery and Construction damage after tiling and before handover of total completed job.
  4. Check that correct cleaning materials are used. Some acids can damage the tiled surfaces.
  5. Ensure correct maintenance of floors to ensure long usage thereof.